ACCOUNT DIRECTOR, CLIENT SERVICES

📍 Full-time, Hybrid | Tempe, AZ

We have an immediate opening for an experienced Account Director to join the client services team. The role involves ensuring a strategic, collaborative, and seamless working partnership between Off Madison Ave and our clients by balancing the best interests of the client with those of the agency.

The ideal candidate is a skilled communicator with strong interpersonal abilities, adept at building relationships and managing multiple priorities effectively. This role requires a confident, strategic thinker who excels in client service, has a knack for anticipating needs, and can drive projects to successful completion through proactive planning and attention to detail. The ideal candidate has the ability to motivate teams through strong collaboration and possesses a strategic vision to identify growth opportunities for the clients and the agency.

Off Madison Ave has many clients in industries such as travel, tourism, hospitality, outdoor recreation, retail, government and animal welfare, so prior experience in these sectors is preferred.

Off Madison Ave is based in Tempe, AZ. Team members are encouraged to work in the office a minimum of three days per week to foster collaboration and connection.

 KEY RESPONSIBILITIES

• Client Relationship Management: Serve as the day-to-day client contact, building and nurturing long-term relationships while ensuring that client expectations are met or exceeded.
• Strategic Collaboration: Partner with senior leadership to develop and implement client strategies, ensuring alignment between client goals and agency initiatives.
• Project Oversight: Lead the development and execution of marketing plans, and internal briefs, and status documents ensuring work is on-brand and the agency is meeting client objectives.
• Operational Efficiency: Manage project timelines, budgets, estimates, and billing, with meticulous attention to detail and adherence to deadlines.
• Cross-functional Coordination: Work with cross-functional teams (creative, media, social, public relations and web development) to ensure smooth project flow and collaborative problem-solving. Present and sell the work alongside department leads and general new ideas and opportunities for the client.
• Team Leadership: Collaborate with team members and oversee junior account staff, providing guidance and mentorship to ensure high-quality output.
• Client Growth and Profitability: Keep an eye on client profitability and work closely with Director of Finance on projections. Partner internally to scope new projects and develop statements of work and change orders.
• Analysis and Reporting: Assist with reporting and performance analysis, developing insights that lead to actionable client recommendations.
• Research & Strategy Development: Conduct ongoing research into industry trends, helping the team stay ahead of new developments and identifying new growth opportunities for clients.

 SKILLS & QUALIFICATIONS

• Bachelor’s degree (BA, BS) from a four-year college or university; degree in marketing or a related field preferred.
• 7+ years of experience in an agency setting, with a strong understanding of both traditional and digital marketing.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and projects simultaneously while maintaining a high standard of client service.
• Excellent client-facing communication skills, with the ability to work effectively with Senior Manager and Director-level contacts.
• Experience leading and mentoring junior team members.
• Meticulous attention to detail, especially in project management and proofreading tasks.
• Strong proficiency with Mac and MS Office applications (Outlook, Word, Excel, Keynote and PowerPoint).
• Professional, confident and positive demeanor with strong interpersonal skills
• Superb oral and written communication skills

ABOUT OFF MADISON AVE

Off Madison Ave was founded 1998 when David Anderson and Roger Hurni set out to create an agency that was different than the ones they’d experienced earlier in their careers. What mattered was ditching the drama, ego, and friction that so often clouds this industry and instead creating healthy, collaborative partnerships with clients. They wanted to do good work with good people and make the agency a place where people can thrive. And for nearly 25 years, Off Madison Ave has done just that.

OFF MADISON AVE’S CORE VALUES

• Respectful Collaboration: We don’t fight—we challenge. We know thoughtful debate can spark new ideas. Every voice matters, and every perspective has the power to shift the way we think. We move forward. Together.
• Craftsmanship: Passion powers our work. Good is never the benchmark—great is. We refine. We re-examine and we create anew, and we see every project as an opportunity to set a higher standard.
• Entrepreneurial Spirit: We challenge the status quo by stepping outside the expected. We pause to ask “what if.” Then we open the door to new ideas, discovering new opportunities for our clients and the agency.
• Curiosity: We are constantly learning. Curiosity fuels discovery, and discovery drives innovation. We explore beyond our skillsets to feed both our personal and professional growth.
• Connected Purpose: The success of the agency depends on everyone operating from the same playbook, driven by a shared purpose. Every person, every service, every action is interconnected. We grow best when we grow together.

Interested in joining our team? Please email your resume and cover letter to jobs@offmadisonave.com, and complete the Culture Index assessment here: https://go.cultureindex.com/p/IF78t5k6AejD
Both are required for consideration.